Complaints Procedure
Effective date: 9th July 2026
Mara Play Therapy is committed to delivering a high-quality service. If you are unhappy with any aspect of our services, you should raise your concern with us as soon as possible so that we can try to resolve it informally in the first instance.
If the issue is not resolved informally, you may submit a formal complaint in writing to helen@forresterplaytherapy.uk
We will acknowledge your complaint within a reasonable period and aim to respond within 14 days. We will handle all complaints fairly and in good faith.
If we are unable to resolve your complaint informally, you can contact our governing body, the British Association of Play Therapists here: Contact - The British Association of Play Therapists
Privacy Statement for website enquiry form
Effective date: 9th July 2026
When you complete our enquiry form, we collect your name, email address, phone number & brief outline of what you would like to discuss so that we can respond to your enquiry and contact you to discuss whether therapy may be suitable for your child.
We will use this information only for the purpose of dealing with your enquiry, arranging any follow-up discussion, and keeping a record of our communications. If you become a client, your personal data will then be processed in accordance with our full client privacy notice and therapy agreement.
We will keep your enquiry details only for as long as necessary to deal with your enquiry and any follow-up contact, unless we need to keep them for a longer period for legal reasons.
For more information about how we use personal data, please ask us for a copy of our full privacy notice and therapy agreement. Email: helen@forresterplaytherapy.uk
Cookies Policy
Effective date: 10th July 2026
This Cookies Policy explains what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences.
- What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, improve security, enhance user experience, and understand how the website is being used.
Cookies may also be used to remember your preferences, analyse website performance and, where applicable, deliver relevant advertising.
- How do we use cookies?
We use both first-party and second-party cookies.
First -party cookies are set directly by our website.
Third-party cookies are set by external services we use, such as analytics or embedded tools.
We use cookies for the following purposes:
- To make our website work properly
- To keep it secure
- To remember your preferences
- To understand how visitors use our website
- To improve website performance and user experience
- Types of cookies we use
A. Strictly necessary cookies
These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or completing forms.
B. Performance cookies
These cookies help us understand how visitors use our website by collecting information such as page visits, traffic sources and popular pages. This helps us improve how the website works.
C. Functionality cookies
These cookies allow the website to remember choices you make, such as your preference settings, and provide enhanced features.
D. Targeting cookies
These cookies may be used to record your visit to our website, the pages you visit, and the links you follow. They may be used to make our website and any advertising more relevant to your interests.
- Cookies we use
Below is a summary of cookies used on our website.
Name: Jw StickySession
Provider: First-party
Purpose: This prevents you from losing your place or data across multiple pages.
Duration: Expires in 1 month
- Managing cookie preferences
You can change your cookie preferences at any time by using our cookie settings tool.
You can also control and delete cookies through your browser settings. Most browsers allow you to:
- Block all cookies
- Block third-party cookies
- Delete cookies already stored on your device
- Set your browser to notify you before a cookie is placed
Please note that if you block some or all cookies, parts of our website may not function properly.
For guidance on managing cookies, please refer to your browser’s help pages.
- Consent to cookies
Where required, we will only place non-essential cookies on your device of you have given your consent through our cookie banner or cookie settings tool.
You can withdraw or change your consent at any time.
7. Updates to this cookie policy
We may update this cookies policy from time to time to reflect the changes in the cookies we use or for legal, operational or regulatory reasons. Please check this page regularly to stay informed.
8. Contact us
If you have any questions about this cookies policy or the cookies we use, please contact us at:
Email: helen@forresterplaytherapy.uk
Website: www.forresterplaytherapy.uk