Complaints Procedure
Effective date: 9th July 2026
Mara Play Therapy is committed to delivering a high-quality service. If you are unhappy with any aspect of our services, you should raise your concern with us as soon as possible so that we can try to resolve it informally in the first instance.
If the issue is not resolved informally, you may submit a formal complaint in writing to helen@forresterplaytherapy.uk
We will acknowledge your complaint within a reasonable period and aim to respond within 14 days. We will handle all complaints fairly and in good faith.
If we are unable to resolve your complaint informally, you can contact our governing body, the British Association of Play Therapists here: Contact - The British Association of Play Therapists
Privacy Statement for website enquiry form
Effective date: 9th July 2026
When you complete our enquiry form, we collect your name, email address, phone number & brief outline of what you would like to discuss so that we can respond to your enquiry and contact you to discuss whether therapy may be suitable for your child.
We will use this information only for the purpose of dealing with your enquiry, arranging any follow-up discussion, and keeping a record of our communications. If you become a client, your personal data will then be processed in accordance with our full client privacy notice and therapy agreement.
We will keep your enquiry details only for as long as necessary to deal with your enquiry and any follow-up contact, unless we need to keep them for a longer period for legal reasons.
For more information about how we use personal data, please ask us for a copy of our full privacy notice and therapy agreement. Email: helen@forresterplaytherapy.uk